Many email marketers strive for long term goals against short term tactics. However, short term goals are actually more important for long term gain. Think strategically - How can you create your short term tactics that can drive instant results and help the company in the long run?
May I suggest that the first time the user signs up – keep a couple of days between the welcome email and the deal promotion email. Also, for new signs ups, keep your promotional emails to a minimum. For instance, you should consider all new sign ups to be on a short -term subscriber list. You are not sure if the new user may be a long term, loyal consumer or a consumer that may be just testing out your company. New subscribers are quicker to unsubscribe when they’re bombarded with a bunch of new emails and regret that they subscribed. They may even stop using your products or services altogether.
If you are using a curriculum for new subscribers, try scheduling the days in between for a longer period before sending out the next email. For example, once the “welcome” or “thank you” email goes out, schedule the next email to arrive a couple of days after and then increase the duration between emails. Don’t overwhelm your users. The most engaged subscriber is a new user where you’ll see higher open and click rates.
As we all know, the consumer doesn’t spend more than three seconds on each email, so let’s try to keep your newsletters and messages as brief as possible. Highlight only the important content.
Continue Mailing…Sophisticatedly.
Author: Tiffany Wong
Editor: Courtney Dillsworth
Tuesday, May 18, 2010
Monday, May 3, 2010
Reinforce Your Company Statement
A major problem has been pointed out in the email marketing industry. Companies are not reinforcing their mission statement to the consumer in their emails. The consumers are not being reminded why they have chosen your company over your competitors. If you are sending a notification email that states the product they purchased is being delayed, or if there is a change in service; don’t forget to have your company’s marketing statement in the message. This statement, of course, should always be the reason why your product or service is better than your competitors. Reminding your consumers why they have chosen your goods is always necessary in every single email you send, especially when there is an issue or change regarding their order.
When there is a change or issue with an order, even a billing statement, it usually associates with a negative discern. Make sure you are reiterating the benefits of your company, to reinforce the positive aspects you possess! Remember, customer loyalty is just as important as bringing in new clientele.
- Keep in mind that product delays are very irritating to consumers who need what they purchased right away. Yes, it’s true many of us are impatient, and we’d all like to have things on time especially when it is scheduled. Due to this, consumers may be asking themselves, ‘why should I have to deal with this company, when the competitor can get it to me faster for a lower price?’
It is essential to sustain brand and customer loyalty. The way to accomplish this is by making sure it’s in everything you send out. Try this simple task. Keep communications going. Let the consumer know that you care about them and haven’t forgotten what they need.
Author: Tiffany Wong
Edited by Courtney Dillsworth & Yasifur Rahman
When there is a change or issue with an order, even a billing statement, it usually associates with a negative discern. Make sure you are reiterating the benefits of your company, to reinforce the positive aspects you possess! Remember, customer loyalty is just as important as bringing in new clientele.
- Keep in mind that product delays are very irritating to consumers who need what they purchased right away. Yes, it’s true many of us are impatient, and we’d all like to have things on time especially when it is scheduled. Due to this, consumers may be asking themselves, ‘why should I have to deal with this company, when the competitor can get it to me faster for a lower price?’
It is essential to sustain brand and customer loyalty. The way to accomplish this is by making sure it’s in everything you send out. Try this simple task. Keep communications going. Let the consumer know that you care about them and haven’t forgotten what they need.
Author: Tiffany Wong
Edited by Courtney Dillsworth & Yasifur Rahman
Wednesday, April 14, 2010
Tracking Click Behavior
Consumers that check numerous emails every day see the same phrase and become very passive to "Click Here" verbiage. Let's keep your readers engaged and change around the call to action and give them variations – to make them click through.
If you are giving more choices for call to actions, then you can measure which verbiage is more effective along with a better understanding of the links/phrases that your users are more likely to click on. Take a photography studio newsletter for instance; it is necessary for your campaign to be divided into different types of portraits. Give consumers three (3) different call to actions specified, "Individual," "family" and "pets." By doing, so you have let your users be directly linked to the segment of the site that they are most interested in. It will also assist you in creating new targeted segmentation for your users – provided that you have the ability to capture the user and the segment they are in. The simple differentiation just gave you more targeted statistics, segmented your user base to different categories and has given your user list a more structured form for future emails.
For "follow-up" campaigns – once you collect the data on which users have clicked -- send them a follow-up campaign including a coupon for 10% off to the target segment they have clicked on. This will give rise to higher conversion as you are targeting your promotions to the user that appealed to them the most.
To have your links labeled differently, other than "click here," is just more appealing to the consumer and they are more inclined to click on a link with variety – a link that's labeled with something they want. This is also psychological, with something so general like "click here," consumers might feel like it is a trap, or it will lead to the same old website with the same old offers they are used to. Internet users are wary of all the promotions they get and this is one of the biggest deterrant to conversion for a website. By mixing it up, targeting and segmenting your lists, you are likely to receive higher ROI on a per email send. If your ESP has purchase tracking, like KobeMail does, this is the best way to see the ROI on per thousand emails sent.
Happy targeting!! :)
Author: Tiffany Wong
Edited by Courtney Dillsworth and Yasifur Rahman
If you are giving more choices for call to actions, then you can measure which verbiage is more effective along with a better understanding of the links/phrases that your users are more likely to click on. Take a photography studio newsletter for instance; it is necessary for your campaign to be divided into different types of portraits. Give consumers three (3) different call to actions specified, "Individual," "family" and "pets." By doing, so you have let your users be directly linked to the segment of the site that they are most interested in. It will also assist you in creating new targeted segmentation for your users – provided that you have the ability to capture the user and the segment they are in. The simple differentiation just gave you more targeted statistics, segmented your user base to different categories and has given your user list a more structured form for future emails.
For "follow-up" campaigns – once you collect the data on which users have clicked -- send them a follow-up campaign including a coupon for 10% off to the target segment they have clicked on. This will give rise to higher conversion as you are targeting your promotions to the user that appealed to them the most.
To have your links labeled differently, other than "click here," is just more appealing to the consumer and they are more inclined to click on a link with variety – a link that's labeled with something they want. This is also psychological, with something so general like "click here," consumers might feel like it is a trap, or it will lead to the same old website with the same old offers they are used to. Internet users are wary of all the promotions they get and this is one of the biggest deterrant to conversion for a website. By mixing it up, targeting and segmenting your lists, you are likely to receive higher ROI on a per email send. If your ESP has purchase tracking, like KobeMail does, this is the best way to see the ROI on per thousand emails sent.
Happy targeting!! :)
Author: Tiffany Wong
Edited by Courtney Dillsworth and Yasifur Rahman
Thursday, April 8, 2010
Don’t be shady. Take Permission. Know best practices.
A major issue in the email marketing world is that there are many family brands, parent companies, sister companies or their affiliates that are sharing their email subscribers. Consumers are extremely annoyed with getting emails from companies they did not subscribe to and end up unsubscribing. This action committed by companies is legal but is it ethical? Permission-Based Marketing is IMPORTANT.
Getting straight to the facts: let's be logical. Consumers do not have time to read your privacy policy or the fine print that states that they can use your information for their sister brands because it’s the "same" company as they say. These tactics are viewed negatively by users and is a sure way to make the user disinterested in your products quickly. A consumer's permission should not be treated lightly and should be taken seriously. "Companies don’t fully understand the concept of permission marketing" says Simms Jenkins from Clickz.
To prevent your emails from going into the spam box or losing your subscribers, be authentic and give consumers what they ask for. No more and no less. They are giving you access to them but don't take advantage of it. If you do have many brands under your organization, try
cross-promoting. Maybe introduce your product or service through the brand that the consumer is interested in.
Or while a consumer is subscribing to your brand, make sure at the very end you simply ask whether they are interested in your other brands and if they would like to be subscribed to them. Most will say no, but there are those that will say yes. Therefore, you are asking for permission and it will appear to the consumer that their requests are important to your company.
Making the mistake of passing on the consumers profile can cause the company to lose many valuable customers.
Author: Tiffany Wong
Editors: Yasifur Rahman & Courtney Dillsworth
Getting straight to the facts: let's be logical. Consumers do not have time to read your privacy policy or the fine print that states that they can use your information for their sister brands because it’s the "same" company as they say. These tactics are viewed negatively by users and is a sure way to make the user disinterested in your products quickly. A consumer's permission should not be treated lightly and should be taken seriously. "Companies don’t fully understand the concept of permission marketing" says Simms Jenkins from Clickz.
To prevent your emails from going into the spam box or losing your subscribers, be authentic and give consumers what they ask for. No more and no less. They are giving you access to them but don't take advantage of it. If you do have many brands under your organization, try
cross-promoting. Maybe introduce your product or service through the brand that the consumer is interested in.
Or while a consumer is subscribing to your brand, make sure at the very end you simply ask whether they are interested in your other brands and if they would like to be subscribed to them. Most will say no, but there are those that will say yes. Therefore, you are asking for permission and it will appear to the consumer that their requests are important to your company.
Making the mistake of passing on the consumers profile can cause the company to lose many valuable customers.
Author: Tiffany Wong
Editors: Yasifur Rahman & Courtney Dillsworth
Tuesday, March 30, 2010
UK Consumers Place Confidence in Online Marketplace
During this holiday season, you should pay close attention to users in the UK. Over the past few years, these users have developed a much higher dependency on the World Wide Web than most others. According to recent research done by eMarketer, more than 44 million people are online in the UK, with 70% of homes using a broadband connection. In fact, mobile web users were on the rise as well, with roughly 31% of users confirming they used a mobile device to connect to the internet; compared to 2009, this was an increase of 8%.
The increase of online confidence can be attributed to many factors; personal preference, government policy, and advancements in technology. Nonetheless, numbers clearly show that UK users are purchasing much more online in 2010 than in previous years.
Males are far more likely to access the web using a mobile devise than females. In a study done by eMarketer, users were divided into 3 categories: mobile phone, handheld computer, and none of the above. The number of males was increasingly higher in each category excluding the ‘none of the above’ category (females were at 60%, while males ranked in at 48%).
With all this traffic, UK users can be a very lucrative demographic for online establishments, especially during the always busy holiday season.
In the months leading up to the holiday season, UK consumers have been spending more and more each year. According to Capgemini, in August, gift sales increased 8% year to year, while September saw an increase of 32%. Marketers are launching campaigns months in advance in response to the growing trend.
Internet Retailer reports show all online sectors reported an increase in growth of up to 10%, except home and garden which reported a decrease in 1%. Capgemini and IMRG are predicting online sales in the 4th quarter of 2010 will total $27.37 billion, up 16% from $23.60 billion in 2009.
If you have lists designated for UK individuals only, try to engage and convert these users in different ways than others. Find out how these users are viewing their emails, and what products/services they are more likely to purchase. A better understanding of these already profitable emails will bolster the chance for conversion.
UK consumers have a very high confidence in purchasing online. With this taken into account, you must try to segment and send properly. Males and females are accessing the internet through different mediums – take advantage of this knowledge. If you know that males are accessing the internet through mobile devices at a much higher rate than women, segment these users and send them a separate email that may be simpler when viewed on a mobile device. You should target users as individuals, not as a whole.
Author: Anthony Lee
Editor: Courtney Dillsworth, Peter Schirripa
Friday, February 19, 2010
3 Quick Tips on Bulking Up Your Lists
As we all know, a growing email list is key in this business, but blindly focusing on list growth is a dangerous game to play. Even before you get to work on bulking up your mailing lists, take some time to brush up on your acquisition processes. Doing so will help you build a good reputation with your subscribers and prospective subscribers as a fair, customer-oriented business. Sounds pretty good, huh? Here are a couple ways to grow your list with best practices in mind.
Be up front with your prospective subscribers and be respectful of their personal information and you should see an increase not only in list volume, but ROI, opens and all that good stuff. And don't forget to take care of the subscribers you already have!
Author: Courtney Dillsworth
Co-Editors: Roopal Rawani and Carolina Bonaparte
1. List growth through opt-ins: This may seem obvious, but to some it isn't. Avoid renting or buying your lists because the users on those lists aren't true opt-ins and will likely unsubscribe or turn into a spam complaint if they didn't manually and intentionally sign up for your mailing list. Think about it... what would you do with a seemingly random newsletter from some company in your inbox? Delete it or mark it as spam. Fill your list with permission-based opt-ins from your site, an advertisement or special offer and hopefully watch your ROI increase.
2. RAF: Viral, or "Refer A Friend," links in mailings are an amazing and easy way to bulk up your lists and it takes next to no effort on your side! Just include a link somewhere in your mailing where users can send their friends an invitation to join your mailing list. People respond really favorably when something has been suggested to them by a friend... take advantage of this mentality and solicit the help of friends everywhere!
3. Advertisements: There are a couple ways you can utilize advertising to grow your lists. You can strike a deal with your partners where they advertise your brand/product on their site or in their mailings and provide a link to your newsletter signup to their lists and vice versa. You could also use social networking for this. I wrote pretty extensively on this not too long ago so I’ll spare you reading the details a second time :-). The process is similar to advertising with partners, only you can do this all on your own – sign up for a social networking site and start networking.
Be up front with your prospective subscribers and be respectful of their personal information and you should see an increase not only in list volume, but ROI, opens and all that good stuff. And don't forget to take care of the subscribers you already have!
Author: Courtney Dillsworth
Co-Editors: Roopal Rawani and Carolina Bonaparte
Tuesday, February 2, 2010
Give a little TLC to your users this year
Every day you observe new companies emerging in your vertical. The birth of these competitors means a continuous increase in the choices for your clients – making it harder for you to retain your customer base. We already know consumers are fickle and are looking for the next best deal… so, how do you convert those fickle consumers into active, loyal and vocal supporters of your products and services?
Let’s try to reward these users for their support and loyalty.
Coupons - Who doesn’t love coupons? Once a month, try sending out a communication with a coupon or promotion. These can be sent to users who have purchased already, as a reward and incentive to purchase again OR, you can send coupons to those who haven’t made purchases yet as a way to entice them into buying. It’s also a really great way to get rid of that aging inventory. Doing this every now and then will definitely be noticed by your consumers and it’ll prompt them to anticipate your mailings because just maybe they’ll have a coupon in them. Getting a coupon is like getting a gift in your email. They’re rewarding, they’re exciting, they’re useful. Working with your readers to help save them money will build their trust in you as a fair, customer-focused business. You can also make these coupons a friends and family affair where they can pass on the discounts to the entire family – the result is a viral effect and an increase in traffic to your site.
Membership rewards programs are really great too. I’ll skip the boring step-by-step process, as we all know how these work. What’s important here are how these rewards programs make your consumers feel. For example, I recently signed up for a promotion and I just got an email saying I’ve been given special membership status now and that my card is on the way to me. The promotion isn’t huge, but it made me really excited to buy my next product from this provider. A reward like this is really gratifying when day after day, you’re making purchases everywhere. Think about it – not everyone has rewards programs, but everyone sells something. Coming up with a rewards program for your customers is an amazing way to allow you to stand out and take a step above your competitors, while simultaneously rewarding your consumer-base and giving them every reason to purchase your product or use your service or visit your website again.
Another promotional tactic you can try out is offering your readers virtual money/gift certificates for each referral they give. For example, for every five (5) friends they forward your email to, they get $10 off their next purchase or if they tell X amount of people they get X amount in return if their friends signup.
It’s not only important to reward your clients for their business, but it’s important to listen to what they have to say about you. Send out a customer review survey and attach a promo to it i.e. if they fill out your short, concise survey, they get a coupon in return. Avoid lengthy surveys that take 30 minutes to fill out. Come up with a couple of easy to answer questions (multiple choice) that will help you directly improve your product line, your mailings, and your customer service or for that matter anything you need an insight into.
It’s so important to give your consumers exactly what they want… especially with all the competition out there. Listening to the complaints or compliments or concerns of your users and actually doing something about the feedback you receive, is going to make your consumers feel that their voice has been heard and they have made a difference. Your business practices can always improve and what feedback is more valuable than that of the people who are utilizing your business? Making yourself available for comments or criticism lets your customers know that you are there for THEM. They’ll feel important and will be inclined to choose your product over the other guy’s… the guy who didn’t ask their opinion. You can try making surveys on SurveyMonkey and it’s free, so there’s no excuse not to!
Basically, take care of your customers and they will take care of you. Give them exclusive offers to make them feel special and make them want to continue doing business with you.
Author: Carolina Bonaparte
Co-Editors: Courtney Dillsworth & Roopal Sharma
Let’s try to reward these users for their support and loyalty.
Coupons - Who doesn’t love coupons? Once a month, try sending out a communication with a coupon or promotion. These can be sent to users who have purchased already, as a reward and incentive to purchase again OR, you can send coupons to those who haven’t made purchases yet as a way to entice them into buying. It’s also a really great way to get rid of that aging inventory. Doing this every now and then will definitely be noticed by your consumers and it’ll prompt them to anticipate your mailings because just maybe they’ll have a coupon in them. Getting a coupon is like getting a gift in your email. They’re rewarding, they’re exciting, they’re useful. Working with your readers to help save them money will build their trust in you as a fair, customer-focused business. You can also make these coupons a friends and family affair where they can pass on the discounts to the entire family – the result is a viral effect and an increase in traffic to your site.
Membership rewards programs are really great too. I’ll skip the boring step-by-step process, as we all know how these work. What’s important here are how these rewards programs make your consumers feel. For example, I recently signed up for a promotion and I just got an email saying I’ve been given special membership status now and that my card is on the way to me. The promotion isn’t huge, but it made me really excited to buy my next product from this provider. A reward like this is really gratifying when day after day, you’re making purchases everywhere. Think about it – not everyone has rewards programs, but everyone sells something. Coming up with a rewards program for your customers is an amazing way to allow you to stand out and take a step above your competitors, while simultaneously rewarding your consumer-base and giving them every reason to purchase your product or use your service or visit your website again.
Another promotional tactic you can try out is offering your readers virtual money/gift certificates for each referral they give. For example, for every five (5) friends they forward your email to, they get $10 off their next purchase or if they tell X amount of people they get X amount in return if their friends signup.
It’s not only important to reward your clients for their business, but it’s important to listen to what they have to say about you. Send out a customer review survey and attach a promo to it i.e. if they fill out your short, concise survey, they get a coupon in return. Avoid lengthy surveys that take 30 minutes to fill out. Come up with a couple of easy to answer questions (multiple choice) that will help you directly improve your product line, your mailings, and your customer service or for that matter anything you need an insight into.
It’s so important to give your consumers exactly what they want… especially with all the competition out there. Listening to the complaints or compliments or concerns of your users and actually doing something about the feedback you receive, is going to make your consumers feel that their voice has been heard and they have made a difference. Your business practices can always improve and what feedback is more valuable than that of the people who are utilizing your business? Making yourself available for comments or criticism lets your customers know that you are there for THEM. They’ll feel important and will be inclined to choose your product over the other guy’s… the guy who didn’t ask their opinion. You can try making surveys on SurveyMonkey and it’s free, so there’s no excuse not to!
Basically, take care of your customers and they will take care of you. Give them exclusive offers to make them feel special and make them want to continue doing business with you.
Author: Carolina Bonaparte
Co-Editors: Courtney Dillsworth & Roopal Sharma
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